Refund Policy

ALL SALES ARE FINAL

Last Updated: September 20, 2026

Due to the personal-use and hygienic nature of our cosmetic products, Juss Nic Studios Cosmetics does not accept returns or exchanges. Products cannot be returned once they have been shipped or delivered.

Please review your order carefully before completing your purchase. We do not issue refunds or replacements because of a change of mind, personal preference, or dissatisfaction with a selected shade.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, you may submit a request for review. Every request is evaluated individually, and submitting a request does not guarantee approval.

Depending on the circumstances and the information provided, Juss Nic Studios Cosmetics may:

• Issue a full or partial refund

• Send a replacement product

• Reship the order

• Deny the request

HOW TO SUBMIT A REQUEST

Email our customer-care team at:

jussnicstudioscosmetics@gmail.com

Please include all of the following information:

• Your full name

• Your order number

• The email address used to place the order

• The name of the affected product

• A clear description of what happened

• Clear photographs of the product, packaging, shipping label, and any damage

• A video, if one is needed to clearly show the issue

Please keep the product and all original packaging while your request is being reviewed. Missing information or unclear photographs may delay the review process.

We will review the order details, photographs, description, and any other information provided. You will be notified of our decision by email within two business days after we receive all required information.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If a replacement or reshipment is approved, we will provide confirmation by email.

If the information submitted does not support the request, the request may be denied.

REVIEW AND RESOLUTION

Juss Nic Studios Cosmetics is not responsible for packages marked as delivered by the shipping carrier. If tracking shows that your package was delivered but you cannot locate it, please contact the carrier first and check with members of your household, neighbors, leasing office, or building management.

We will review requests involving shipping problems individually, but a replacement or refund is not guaranteed.

LOST OR STOLEN PACKAGES

For assistance with a damaged, defective, incorrect, or missing order, email: